Customer Communications Support Manager

Responsibilities

• Serve as the technical and operational lead for all enterprise communication services
• Oversee delivery and sustainment of VoIP, VTC, and enterprise collaboration platforms
• Ensure high availability, performance, and security compliance of all communication systems
• Lead planning, design, and implementation of communication infrastructure and modernization initiatives
• Manage and direct a distributed team of engineers and support personnel
• Develop and execute project plans, ensuring delivery on schedule and within budget
• Establish and monitor Service Level Agreements (SLAs) and performance metrics
• Drive ITIL/ITSM-based service management practices
• Ensure compliance with DoD cybersecurity requirements, RMF, and enterprise standards
• Coordinate with stakeholders across IT, cybersecurity, and mission operations teams

Requirements

• Minimum 10 years of experience in program or project management within DoD and/or IC environments
• Bachelor’s degree in Computer Science, Information Technology, or related field
• DoD 8570/8140 IAT Level III certification (e.g., CASP+, CISSP, or equivalent)
• CCNP Collaboration certification
• Project Management Professional (PMP) certification
• Active Secret clearance with eligibility for Top Secret / SCI
• U.S. Citizenship required
• Ability to work on-site in Quantico, VA

Preferred Qualifications

• Experience supporting DCSA or similar DoD enterprise IT environments
• Expertise with Cisco Unified Communications (CUCM, Unity) and SIP
• Experience with VTC systems (Poly, etc.) and collaboration platforms (Microsoft Teams, Cisco Jabber)
• Familiarity with ITIL frameworks and ITSM tools
• Knowledge of RMF and federal cybersecurity compliance requirements

About the Company

MKS2 Technologies, LLC is an award-winning high growth small business creating innovative and customer-centric technology solutions in Cyber Security, Instructional Design, Software Engineering, and IT Support Services for government agencies.