Customer Care Travel Specialist (Care+)

Responsibilities

• Support demanding B2B clients with complex, urgent, or sensitive business travel requests including rail, air, hotel, and car rentals
• Ensure premium service quality by maintaining high levels of reactivity, reliability, and precision
• Manage administrative and back-office tasks such as file tracking, complaint management, and provider coordination
• Document all interactions with rigor to ensure traceability and reliable execution
• Identify friction points and propose concrete improvements to enhance the customer experience
• Collaborate with cross-functional teams, such as CX Performance, to strengthen service standards

Requirements

• Proven experience in premium customer service or high-end hospitality
• Strong knowledge of the tourism and business travel sectors
• Proficiency in Amadeus
• Ability to manage complex or urgent situations with efficiency and attention to detail
• Excellent prioritization and anticipation skills
• Ability to work effectively in a collaborative, team-oriented environment

About the Company

Swile is a fast-growing company dedicated to improving the daily lives of employees through innovative digital solutions. We focus on delivering premium experiences and high-performance collective culture.