Customer Care Team Lead

Responsibilities

• Lead, coach, and support a team of customer care members in a high-volume environment
• Manage a busy contact centre function across phone calls and shared inboxes
• Oversee enquiries from municipal, council, and residential customers
• Coordinate workflow, rosters, and resources to meet daily service demands
• Manage escalations and complaints to ensure timely and effective resolution
• Provide hands-on support to the team during peak periods to maintain service levels

Requirements

• Proven experience leading teams in a high-volume customer service or contact centre environment
• Strong leadership capability with the ability to motivate and manage a diverse team
• Experience managing workflow, rosters, or resourcing to meet service demands
• A solutions-focused approach to handling escalations and complex complaints
• Strong communication skills and the ability to build positive stakeholder relationships

Benefits

• Attractive salary package
• Career development opportunities
• Paid parental leave
• Annual employee share plan offer
• Novated leasing and company discounts
• Access to EAP and optional flu vaccinations

About the Company

Cleanaway is Australia’s leader in sustainable, total waste management solutions. As a high-growth, ASX-listed organisation with over 10,000 employees, we transform waste into resources and renewable energy to help create a sustainable future.