Customer Care Specialist

About the Company

Staycation transforms hotels into a new form of urban entertainment, making extraordinary city spaces accessible to locals for spontaneous escapes, dining, and relaxation. With 4 million users across France, Belgium, and Switzerland, the mission is to redefine hospitality and city life.

Responsibilities

• Interact daily with users in France and support international markets including the UK, Spain, Switzerland, Netherlands, and Belgium.
• Respond to all user requests to help them prepare their Staycation experiences.
• Collaborate with partner hotels and internal sales teams to deliver exceptional service.
• Proactively follow up with users after incidents to turn detractors into ambassadors.
• Represent the voice of the user internally to improve product offerings.
• Help build and refine high-quality processes and organizational structures.

Requirements

• At least one year of experience in B2C customer engagement or customer care.
• Native-level written and spoken French.
• Strong written and spoken English and Spanish.
• Empathetic, positive, and solution-oriented mindset.
• Organized, detail-driven, and reliable.
• Comfortable handling phone calls to resolve situations.
• Passion for reporting and data.

Preferred Qualifications

• Experience with Zendesk or similar customer support tools.