Customer Care Specialist

Responsibilities

• Serve as the primary point of contact for customers regarding quotations, sales orders, and post-order inquiries
• Prepare and process quotations and sales orders with high speed and accuracy
• Manage customer inquiries via phone, email, chat, and case management systems
• Own customer quality issues, order investigations, RMA/credit requests, and documentation requests
• Collaborate cross-functionally to ensure correct application of policies, terms, and promotions
• Identify process improvement opportunities to enhance efficiency and customer satisfaction

Requirements

• Bachelor’s degree OR minimum 6 years of customer service experience
• Proven experience in a fast-paced, operations-driven customer service environment
• Fluency in English with exceptional written and verbal communication skills
• Strong troubleshooting, negotiation, and conflict resolution abilities
• Proficiency in Microsoft Office (Outlook, Word, Excel)
• Ability to work US Pacific business hours (9:30 PM – 5:30 AM IST)

About the Company

MISUMI Americas, a division of MISUMI Group, is a leading provider of standard, configurable, and custom manufacturing solutions. The company empowers engineers and procurement teams to accelerate innovation across the entire product lifecycle through a vast catalog of components and a digital manufacturing platform.