Customer Care Specialist

About the Company

At Mira Home, we are a pest control company. We believe a better world begins with a better home. We’re dedicated to helping homeowners and families enjoy comfortable, pest-free living spaces so they can focus on what matters most to them.

Responsibilities

• Perform daily customer service-related tasks via phone, email, or other messaging systems
• Answer and log calls from customers, technicians, and management in internal systems
• Provide education and personalized customer service to answer questions
• Reschedule appointments for new and recurring pest control customers
• Perform daily and weekly PestRoutes system clean-ups or "scrubs"
• Escalate inquiries or issues to management
• Route sales and cancellation requests to correct departments

Requirements

• One year of customer service experience or equivalent
• Commitment to honest and exceptional customer service
• Willingness to work Monday - Friday, alternating Saturdays and some holidays

Preferred Qualifications

• Inbound call center experience
• 1+ years of Field Routes Pest Management Systems experience
• 6+ months of experience communicating via phone, email, and/or SMS
• Proficiency with Microsoft Office Suite and Google Sheets

Benefits

• Health Savings Account (HSA)
• Health, Dental, and Vision Insurance
• Paid Time Off
• HQ Building Perks