Customer Care Specialist

Responsibilities

• Answer inbound customer calls, chats, and emails to process bulk gas orders and handle requests
• Make outbound calls to collect tank gauge readings
• Coordinate delivery timing with customers and collaborate with Logistics Planners to ensure reliable service
• Partner with sales, technicians, accounting, and cross-functional teams to expedite orders and resolve concerns
• Complete administrative tasks including data entry, order processing, and resolving billing or account issues
• Utilize systems such as JDE and Field Centrix to manage customer information and orders

Requirements

• At least a two-year college degree
• Prior customer service experience
• Experience working in a high-volume call environment
• Proficiency with Microsoft Office (Word, Excel, PowerPoint)

Benefits

• Competitive compensation and outstanding benefits package
• Health, dental, disability, and life insurance
• 401(k) matching and pension benefits
• Paid holidays and vacation
• Employee discount program
• Opportunities for educational and professional growth

About the Company

Linde is a leading global industrial gases and engineering company. We live our mission of making our world more productive every day by providing high-quality solutions, technologies, and services that help our customers succeed while supporting decarbonization and environmental protection. Linde serves diverse markets including chemicals, energy, food & beverage, electronics, healthcare, and manufacturing.