Customer Care Specialist I

Responsibilities

• Provide professional customer support via phone, email, and chat
• Handle inbound and outbound calls to assist clients and customers
• Manage orders, including processing cancellations, changes, and reprints
• Resolve customer inquiries and problems quickly and effectively
• Recommend products and services to enhance the customer experience
• Maintain data security and privacy during all customer interactions
• Accurately enter data and manage follow-up processes using company tools

Requirements

• High School Diploma or GED required
• 0-2 years of experience in customer service, banking, or retail
• Strong multitasking abilities and attention to detail
• Excellent communication and interpersonal skills
• Basic computer knowledge and willingness to learn new systems

Benefits

• Medical, dental, and vision coverage
• 401K retirement plan
• Generous Paid Time Off (PTO) allowance
• Life insurance and pet insurance options
• Employee assistance programs

About the Company

Vericast is the financial institution performance partner. We help banks and credit unions drive growth, improve efficiency, and increase engagement through the power of data, technology, and people. With 150 years of financial services expertise, we provide advanced analytics and integrated solutions to help thousands of financial institutions achieve more.