Posted 19 hours ago
Customer Care Specialist I
VericastCustomer Care Specialist I
Requirements
High School Diploma/GED, 0-2 years experience, Multitasking abilities, Attention to detail, Communication skills, Basic computer knowledge, Bilingual assessment
Skills
customer service
About the role
Responsibilities
- Handle inbound and outbound calls, emails, or chats to assist clients and customers
- Resolve inquiries, manage orders, and process cancellations or changes
- Recommend products and services to enhance customer experience
- Maintain data security and privacy during all interactions
- Accurately enter data and manage follow-up processes
- Monitor individual performance to meet client program goals
Requirements
- High School Diploma or GED with documentation
- 0-2 years of experience in customer service, banking, or retail
- Strong multitasking and attention to detail
- Excellent communication and interpersonal skills
- Basic computer knowledge
- Ability to pass a bilingual assessment
About the Company
Vericast is the financial institution (FI) performance partner, helping banks and credit unions drive growth and efficiency through data, technology, and people.
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Vericast · San Antonio
