Customer Care Specialist I

Responsibilities

• Provide professional customer service via phone, email, or chat to assist clients and customers
• Handle inbound and outbound calls, manage orders, and process cancellations or changes
• Resolve customer inquiries and problems quickly and effectively
• Recommend products and solutions to enhance the customer experience
• Maintain data security and privacy for every customer interaction
• Accurately enter and manage data using company tools and resources
• Participate in training to stay updated on client programs and performance goals

Requirements

• High School Diploma or GED required
• 0-2 years of experience (customer service, banking, or retail experience is a plus)
• Strong multitasking abilities and attention to detail
• Excellent communication and interpersonal skills
• Basic computer knowledge
• Ability to work schedules between 6:00 AM - 8:00 PM, Monday - Friday, with weekend rotations

Benefits

• Medical, dental, and vision coverage
• 401K retirement plan
• Generous Paid Time Off (PTO) allowance
• Life insurance and pet insurance options
• Employee assistance programs

About the Company

Vericast is a financial institution performance partner. We help banks and credit unions drive growth, improve efficiency, and increase engagement through the power of data, technology, and people. With 150 years of financial services expertise, we provide advanced analytics and integrated solutions to help thousands of financial institutions achieve more.