Customer Care Specialist I

Responsibilities

• Provide professional customer service via inbound and outbound phone calls, email, and chat
• Resolve customer inquiries, handle orders, and manage cancellations or changes
• Consult with customers to recommend products, services, or solutions that meet their needs
• Accurately enter and manage data while ensuring the security and privacy of customer information
• Complete required training and stay updated on client programs and performance goals

Requirements

• High School Diploma or GED
• 0-2 years of experience in customer service, banking, or retail
• Ability to pass a bilingual assessment
• Strong multitasking abilities and attention to detail
• Basic computer knowledge and excellent communication skills

Benefits

• Competitive base pay of $16.50/hr plus additional bilingual pay
• Medical, dental, and vision coverage
• 401K options
• Generous Paid Time Off (PTO) allowance
• Access to life insurance, employee assistance, and pet insurance

About the Company

Vericast is a financial institution performance partner. We help banks and credit unions drive growth, improve efficiency, and increase engagement through the power of data, technology, and people. With 150 years of financial services expertise, we provide advanced analytics and integrated solutions to help thousands of institutions achieve more.