Customer Care Specialist

Responsibilities

• Act as the initial point of contact for customer inquiries via phone, email, and live chat
• Support RMA (Return Merchandise Authorization) processes for product returns
• Resolve customer complaints and issues regarding product inquiries, order status, and troubleshooting
• Document and track all customer interactions and resolutions within the CRM
• Collaborate with internal departments such as sales, operations, and technical support to resolve complex issues
• Monitor customer feedback and generate reports on support trends to drive process improvements

Requirements

• 3 to 5 years of direct customer service, call center, or related experience
• Strong verbal and written communication skills with the ability to explain complex concepts
• Proven problem-solving abilities and a customer-first mindset
• Proficiency with Salesforce or similar customer support software
• Ability to multitask and manage multiple inquiries simultaneously in a fast-paced environment
• Ability to lift up to 30 pounds

Preferred Qualifications

• Experience with technical support or troubleshooting
• Knowledge of the power engineering industry or related product lines

About the Company

Doble is an industry-leading power engineering company providing essential services and products to the electrical utility industry.