C
Posted 8 hours ago
Customer Care Specialist
Crowd CowCustomer Care Specialist
Perks & benefits
Medical InsuranceHealth InsurancePaid Leave
Requirements
eCommerce consumer care experience, Zendesk experience, Ability to work onsite in Scranton, PA, Strong communication skills
Skills
ZendeskE-commercecustomer service
About the role
About the Company
Crowd Cow is at the forefront of transforming the food system by bringing high-quality, sustainable meat and seafood online. We partner with ethical farms and fisheries around the world to provide farm-to-table transparency and convenience.
Responsibilities
- Deliver personalized, high-quality customer service via email, SMS, and social channels
- Act as the primary point of contact for direct customers and 3PL clients
- Guide customers and corporate buyers through curated seasonal gifting and gift card selections
- Resolve complex escalations with a calm and solutions-first attitude
- Analyze data to identify friction points and propose process improvements
- Collaborate cross-functionally on inventory receiving, quality assurance, and administrative tasks
Requirements
- Experience in eCommerce consumer care
- Proficiency with Zendesk
- Ability to work onsite at our Scranton, PA fulfillment center
- Strong communication skills with a proactive, solutions-oriented attitude
- Ability to work Monday–Friday, 7am–3:30pm
Preferred Qualifications
- Experience with Looker
- Background in sales or consultative roles
- Passion for food quality and sustainability
ScoutJobs Agent
Get matches like this delivered daily
Sign up free — we'll pull jobs that fit your CV from across the web and rank them for you.
Get started — it's freeCustomer Care Specialist
Crowd Cow · Scranton