Customer Care Sales Operations Specialist

Responsibilities

• Support and assist customers and specialist partners with technical and commercial inquiries via telephone and email
• Ensure customer satisfaction by providing direct assistance and preventing recurring issues
• Act as an interface between customer support and specialist departments
• Maintain and document solutions in a knowledge database
• Contribute to process optimization through the analysis of customer inquiries based on key metrics

Requirements

• Successfully completed commercial vocational training or comparable qualification
• Strong customer orientation and ability to build long-term relationships
• Openness to technical contexts and interest in agile working methods
• Good English language skills
• Proficiency in MS Office
• Strong communication skills and social competence

Benefits

• Modern workplace within a motivated team
• Targeted onboarding and training opportunities via the WAREMA Academy
• Performance-oriented compensation including attractive social benefits

About the Company

The WAREMA Group consists of approximately 5,000 visionaries, makers, and partners working worldwide on sophisticated technical solutions for sun protection and engineering. The WAREMA brand stands for innovative, individually manufactured sun protection systems.