Customer Care Representative

About the Company

At webook.com, we believe great customer support is more than answering questions. It is about helping people feel confident, supported, and excited about the experiences they are booking. We are a leading event ticketing and experience platform, known for innovation, speed, and the ability to deliver at scale.

Responsibilities

• Answer contact center inbound calls and serve customers with required services
• Handle inbound and outbound customer transactions across voice, WhatsApp, social media, email, and live chat
• Handle customer complaints, inquiries, and feedback to enhance satisfaction
• Escalate customer complaints to concerned departments and follow up on solutions
• Make outbound telemarketing and sales calls for company projects
• Collect and accurately record customer feedback and information
• Maintain individual KPIs including quality scores, resolution time, and satisfaction metrics
• Update customer records and case logs in the CRM system accurately

Requirements

• 1–2 years of experience in a call center or customer support environment
• Fluent in English (spoken and written)
• Fluent in Portuguese (spoken and written)
• Good computer literacy and use of standard office applications
• Fast and accurate typing skills
• Experience with CRM or ticketing systems is an advantage
• Availability to work rotational shifts, including evenings and weekends