Customer Care Representative

Responsibilities

• Address escalated customer inquiries in a timely manner
• Determine the cause of customer concerns and provide solutions
• Maintain accurate and updated records of customer interactions and transactions
• Educate customers on products and services
• Handle all interactions in accordance with company policies and federal guidelines
• Maintain a polite and professional telephone manner
• Meet Quality Assurance requirements and key performance metrics

Requirements

• Minimum of one or more years of customer service experience
• High school diploma or equivalent
• Computer literacy in Microsoft Windows and Microsoft Office
• Ability to work flexible hours, including evenings, weekends, and holidays
• Strong written and oral communication skills
• Ability to sit or stand for long periods and lift up to 15 lbs

Preferred Qualifications

• Previous Contact Center experience
• Fluency in Spanish

Benefits

• Medical, dental, and vision insurance
• 401k
• Vacation time
• Opportunities for advancement and ongoing training

About the Company

PLS (People. Location. Service) is a leading retail provider of financial services with over 200 financial service centers across 12 states. We provide consumers with convenient financial products and services to help them manage their day-to-day financial needs.