Customer Care Representative

Responsibilities

• Serve as the primary point of contact for inquiries via phone, email, chat, and in-person interactions
• Provide guidance on vehicle features, charging, software updates, and service appointments
• Schedule and manage service appointments with Service Centers and Mobile Service teams
• Track service cases and proactively follow up with customers
• Maintain deep knowledge of Lucid vehicles, software, and the German EV ecosystem
• Capture customer feedback to improve product quality and processes

Requirements

• Experience in customer service, automotive, EV, luxury retail, or tech
• Fluency in German and English
• Proficiency with CRM systems and digital tools
• Ability to handle complex inquiries with empathy and clarity

Preferred Qualifications

• Fluency in French

About the Company

At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Our award-winning vehicles bring a "Compromise Nothing™" approach to the global automotive market, combining performance, sustainability, and design.