Customer Care Representative

Responsibilities

• Respond to customer inquiries and provide resolutions through multiple channels including phone, email, SMS, and chat
• Handle routine calls and escalate complex issues to senior representatives or designated departments
• Resolve Tier 1 payment and account-related requests such as card activations, payments, and updates
• Maintain accurate knowledge of products, policies, and procedures to assist customers effectively
• Navigate computerized data entry systems and client applications to enter required data into databases

Requirements

• High School Diploma or Equivalent
• At least 6 months of experience in a customer support role within a contact center or BPO environment
• Strong English communication skills, both verbal and written
• Ability to remain professional and composed under pressure
• Willingness to work in a Pure Voice or Blended support environment
• Amenable to shifting schedules, including weekends and holidays
• Willingness to work onsite at Vertis North, Quezon City

About the Company

Global Payments is a Fortune 500 company that empowers simple, fast, and secure payments for everyone. We have built a complete, worldwide commerce ecosystem that delivers software and services at scale to millions of companies around the world, from ambitious startups to global enterprises.