Customer Care Representative

Responsibilities

• Resolve customer inquiries regarding billing, payments, and service enrollments
• Identify opportunities to retain customers and recommend value-added products
• Provide one-contact resolution to address customer needs efficiently
• Communicate professionally via phone, chat, and email
• De-escalate complex or sensitive customer situations
• Navigate multiple systems to research and document customer needs in real time
• Maintain high standards of quality and productivity in a fast-paced environment

Requirements

• High School Diploma or equivalent
• Experience resolving customer concerns and building trust
• Experience identifying customer needs and recommending solutions
• Ability to adapt to new processes and technologies
• Strong verbal and written communication skills
• Ability to use multiple software applications simultaneously
• Availability to work between 8 AM and 7 PM, including rotating Saturdays

Preferred Qualifications

• Associate degree or higher
• Bilingual in English and Spanish

Benefits

• Full medical, dental, and vision coverage
• Employer-paid life and disability coverage
• Annual 401k employer contributions up to 12.5%
• Annual performance incentive
• Paid four-week sabbatical every five years
• Education assistance up to $5,250 per year
• Remote work options available based on business needs

About the Company

Gas South is a community-focused energy provider dedicated to helping customers save money through everyday low rates. The company supports its employees with competitive benefits and a culture of dignity, honesty, and respect, while giving back 5% of profits to support children in need through various non-profit partnerships.