Customer Care Professional

Responsibilities

• Provide extraordinary customer care via phone to US Banking customers
• Support the Customer First philosophy by ensuring professional handling of all requests
• Assist customers with banking transactions and funds inquiries
• Respond to and resolve inquiries regarding rewards and redemptions
• Adhere to all regulatory and compliance guidelines related to servicing practices

Requirements

• At least college-level education
• Required experience in Banking, Financial Services, and Investment (BFSI)
• Minimum 1.5 years of customer service experience
• Minimum 1.5 years of CSAT/NPS experience (with recent experience within the last 6 months)
• Strong written and verbal communication skills
• Technical proficiency in web-based environments and ability to multitask across applications
• For hybrid/WFH: Must have a private, quiet workspace and a minimum 25 mbps internet connection

Benefits

• Competitive base salaries and bonus incentives
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Support for financial well-being and retirement
• Flexible working model with hybrid arrangements
• Generous paid parental leave policies
• Career development and training opportunities
• Access to global on-site wellness centers and confidential counseling through the Healthy Minds program

About the Company

American Express is a global leader in service excellence, dedicated to backing its customers, communities, and colleagues. With a 175-year legacy of innovation, we provide world-class customer service and differentiated products while maintaining a strong commitment to trust, security, and integrity.