Customer Care Professional

Responsibilities

• Deliver extraordinary customer care by responding to inquiries concerning customer accounts in a fast-paced, structured environment.
• Resolve product or service inquiries by asking probing questions and determining the best solutions to drive brand advocacy.
• Grow and nurture customer relationships on every interaction to create measurable customer value.
• Document necessary account information and offer customized solutions that benefit the customer.
• Achieve results measured by customer satisfaction, effectiveness, efficiency, and quality.

Requirements

• Advanced fluency in writing and speaking German or Italian; English fluency is required.
• High school diploma or equivalent.
• Proven customer service experience with a passion for building loyalty and relationship building.
• Proficiency in navigating a Windows environment and ability to multitask in a metric-driven setting.
• Availability to work between 8 AM and 2 PM, including flexibility for weekends and holidays.
• Strong creative problem-solving and consultative skills.

Preferred Qualifications

• Bachelor's degree.
• Experience owning or working in a small business.

Benefits

• Competitive base salaries and bonus incentives.
• Support for financial well-being and retirement.
• Comprehensive medical, dental, vision, life insurance, and disability benefits.
• Flexible working model with hybrid arrangements.
• Generous paid parental leave policies.
• Career development and training opportunities.

About the Company

American Express is a global leader in service excellence, dedicated to providing world-class customer experiences through innovation and a human touch. We operate with a strong commitment to our customers, communities, and colleagues, fostering a culture of trust, security, and professional growth.