Customer Care Officer

Responsibilities

• Act as a visible point of contact for customers through newsletters, meetings, visits, and open days
• Ensure residents are aware of works processes and communicate updates or changes
• Provide high standard customer care and aftercare
• Manage expectations between residents, the client, and operations teams

Requirements

• Driver's license and own vehicle for travel across Northeast London and Essex
• Exceptional customer service skills
• Clear and confident communication skills
• Strong organizational and time management skills
• Ability to manage challenging situations with professionalism and empathy
• Ability to work independently and as part of a team
• Resilience under pressure

About the Company

United Infrastructure is a dynamic and rapidly expanding business focused on delivering critical infrastructure projects across the utility and social infrastructure sectors, including water, energy, power, telecoms, and community refurbishment.