Customer Care Manager

Responsibilities

• Manage and grow the customer care team with a focus on excellence and proximity
• Guarantee a premium service experience tailored to business travelers, emphasizing reactivity, personalization, and reliability
• Drive team performance by integrating industry-specific constraints such as transport, hospitality, and incident management
• Maintain a hands-on approach to manage complex cases and identify customer pain points
• Structure and improve operational processes based on the realities of the travel industry

Requirements

• Proven experience in managing customer service or support teams, ideally within the business travel industry
• Deep understanding of the codes, challenges, and requirements of business travel
• Strong culture of premium service and operational excellence
• Proactive, hands-on management style with a strong sense of priority
• Ability to thrive in a demanding and constantly evolving environment

Preferred Qualifications

• Proficiency with a Global Distribution System (GDS), such as Amadeus

About the Company

Swile is a fast-growing company dedicated to transforming employee experiences. We are building a comprehensive platform that integrates various employee benefits and services to make professional life more seamless and rewarding.