R
Posted 7 hours ago
Customer Care Manager
roadsurferCustomer Care Manager
Perks & benefits
Annual LeaveRelocation AllowanceHealth InsurancePaid LeaveTransportation
Requirements
2-3 years experience in rental or tourism, Service-oriented mindset, German and English fluency, Class B driver's license
Skills
customer serviceOperations
About the role
Responsibilities
- Coordinate daily rental business and ensure smooth vehicle handovers and returns
- Focus on customer satisfaction and shape a positive customer journey
- Support station management with personnel planning and team training
- Ensure adherence to quality standards, especially in customer interaction
Requirements
- Completed vocational training and 2–3 years of professional experience, ideally in car rental, tourism, or similar
- High service orientation and a friendly, professional, and open demeanor
- Strong communication skills and a hands-on mentality
- Organizational talent with the ability to find solutions in challenging situations
- Very good German and English skills (written and spoken)
- Valid Class B driver's license
Benefits
- Team spirit and regular team events (sports, BBQs, drinks)
- Annual free rental for campervans
- Access to corporate benefits platform and travel industry discounts
- Development and growth opportunities through Station Life Camps and training
- Buddy program for onboarding support
About the Company
roadsurfer is Europe's largest campervan rental company, offering rentals, subscriptions, sales, and a platform for discovering unique camping spots.
ScoutJobs Agent
Get matches like this delivered daily
Sign up free — we'll pull jobs that fit your CV from across the web and rank them for you.
Get started — it's freeCustomer Care Manager
roadsurfer · Munich
