Customer Care Manager

Responsibilities

• Coordinate daily rental business and ensure smooth vehicle handovers and returns
• Focus on customer satisfaction and shape a positive customer journey
• Support station management with personnel planning and team training
• Ensure adherence to quality standards, especially in customer interaction

Requirements

• Completed vocational training and 2–3 years of professional experience, ideally in car rental, tourism, or a similar field
• High service and customer orientation with a professional and friendly demeanor
• Strong communication skills and a hands-on mentality
• Organizational talent and ability to find solutions in challenging situations
• Very good German and English skills (written and spoken)
• Valid Class B driver's license

Benefits

• Team spirit and regular team events (sports, BBQs, drinks)
• Annual free rental for campervans
• Access to corporate benefits platform and Travel Industry Card
• Development opportunities through Station Life Camps and training
• Buddy program for onboarding support

About the Company

roadsurfer is Europe's largest campervan rental company, offering rental, subscription, and sales services, as well as the roadsurfer spots platform for booking unique camping locations.