Customer Care Guide

Responsibilities

• Resolve and troubleshoot retailer issues by managing communication across various HQ teams
• Act as a vital link between Trek and independent bicycle dealers to ensure unparalleled service
• Provide expert product advice and technical information to both retailers and end users
• Collaborate with Inside Sales Reps, Territory Managers, and warranty/ecommerce teams
• Communicate with dealers via phone and email to meet their ongoing needs
• Research and resolve consumer inquiries using internal databases and resources
• Participate in Trek advocacy events and community charity rides

Requirements

• Bachelor's degree
• Excellent verbal and written communication skills
• Strong relationship-building skills in a customer-focused environment
• A strong sense of urgency to meet customer needs promptly
• A passion for customer service and the bicycle industry

Benefits

• Competitive health care including PPO and HDHP medical, dental, and vision options
• 401(k) with match and Employee Stock Ownership Plans (ESOP)
• Tuition Reimbursement up to $15,000 for Undergraduate and Masters programs
• 12 weeks of maternity leave with 100% pay
• Flexible holiday schedule with 10 company holidays
• Employee discounts on all Trek products and deep partner retail discounts
• Competitive vacation package and flexible company culture

About the Company

Trek builds products they love and provides incredible hospitality to their customers. We are dedicated to changing the world by getting more people on bikes. As a company recognized by Fortune Magazine as one of the Top 100 Best Companies to Work For, we encourage our employees to learn, grow, and make a positive impact in the community.