Customer Care Executive (Laboratory)

Responsibilities

• Handle daily sample receiving, registration, sorting, and after-sales service
• Assist walk-in clients and handle incoming calls regarding laboratory test enquiries
• Provide quotations to clients
• Communicate with clients regarding sample submission and related issues
• Coordinate the laboratory testing process between Lab, Admin, Sales, and Billing departments
• Liaise directly with SGS affiliates for subcontracted jobs overseas
• Perform other tasks assigned by superiors

Requirements

• Bachelor's Degree in Science or a related field

About the Company

SGS is the world’s leading testing, inspection and certification company, recognized as the global benchmark for sustainability, quality and integrity.