Posted 3 days ago
Customer Care Executive
Adeeba E Services Pvt LtdCCE( Customer Care Executive) - (Inbound Voice Tech Process)
Perks & benefits
Education AllowanceMedical InsuranceCommission
Requirements
6 months inbound tech support experience, Excellent communication skills, Technical troubleshooting knowledge, Ability to work US night shifts
Skills
Technical SupportTroubleshootingcustomer service
About the role
Responsibilities
- Provide technical assistance through easy-to-follow steps
- Convert callers to customers by enrolling them in appropriate support plans using soft selling skills
- Sell software and service packages
- Resolve technical issues promptly and cost-effectively
- Handle blue screen errors and troubleshoot hardware/software issues
- Manage and close calls independently
Requirements
- Minimum 6 months experience in an Inbound Tech Support process
- Excellent communication skills
- Experience troubleshooting computers, printers, broadband, routers, email, Mac, iPhone, and iPad
- Ability to work fixed night shifts (US timing)
- High school diploma or graduation
Benefits
- Fixed salary plus high incentives
- Daily, monthly, and attendance-based incentives
- Medical benefits
About the Company
Adeeba E Services Pvt Ltd is a leading provider of online technical support services to consumers and small businesses across a wide range of computing and communications devices and software.
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Adeeba E Services Pvt Ltd · Kolkata
