Customer Care Executive

Responsibilities

• Handle inbound technical support calls for US-based customers
• Manage call closures and process payments through various gateways
• Provide technical assistance and maintain high service standards

Requirements

• Minimum 6 months of experience in Inbound or Outbound technical support
• Excellent English communication skills
• Ability to work US night shifts (9:00 PM - 7:00 AM)
• Proven ability to close calls and handle payment processing
• Strong convincing and sales skills

Benefits

• Fixed salary paid on the 1st of every month
• Performance-based incentives and attendance allowances
• 24 leaves per year plus compensatory offs and birthday leaves
• Extra payouts for employee referral schemes
• Friendly working environment with growth opportunities

About the Company

Adeeba E-Services provides technology and services to enable commerce within online and mobile marketplaces, operating in retail, wholesale, and cloud computing sectors.