Posted 5 days ago
Customer Care Executive
Adeeba E-Services Private LimitedCustomer Care Executive
Requirements
1-2 years technical support experience, English fluency, Troubleshooting skills, Night shift flexibility
Skills
Technical Supportcustomer service
About the role
Responsibilities
- Handle inbound and outbound technical support calls
- Troubleshoot technical issues related to computers, printers, broadband, routers, and email
- Provide support for Mac, iPhone, and iPad devices
- Resolve customer issues accurately and close calls independently
- Maintain high standards of customer service during US shifts
Requirements
- 1 to 2 years of experience in Inbound/Outbound Technical Support in an International BPO
- Proven experience in troubleshooting hardware and software issues
- Strong English communication skills
- Ability to work night shifts (US Shift)
- Strong convincing and sales skills
- Immediate availability preferred
Benefits
- Fixed monthly salary paid on the 1st of every month
- 24 leaves per year plus compensatory offs and birthday leaves
- Attractive incentive programs
- No extension of shift timings
- Friendly working environment
About the Company
Adeeba E-Services Private Limited provides technology and services to enable commerce within various online and mobile marketplaces.
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Adeeba E-Services Private Limited · Kolkata