Customer Care Executive

Responsibilities

• Provide international inbound and outbound technical support
• Troubleshoot technical issues related to computers, printers, broadband, routers, and email
• Resolve issues for Mac, iPhone, and iPad users
• Handle customer queries and provide accurate resolutions
• Manage and close calls independently

Requirements

• 1 to 2 years of experience in International BPO technical support
• Proven experience in outbound tech support (minimum 6 months to 1 year)
• Proficiency in troubleshooting hardware and software issues
• Strong English communication skills
• Ability to work US night shifts
• Strong convincing and sales skills
• Immediate availability preferred

Benefits

• Fixed monthly salary paid on the 1st
• 24 leaves per year plus compensatory offs and birthday leaves
• Attractive performance-based incentives
• No extension of shift timings
• Friendly working environment

About the Company

Adeeba E-Services Private Limited operates in the technology and services sector, providing solutions to enable commerce and technical support within various ecosystems.