Customer Care Coordinator

Responsibilities

• Manage a portfolio of Home Care customers and provide exceptional customer service
• Conduct customer assessments and develop tailored support plans
• Build strong relationships with customers, families, carers, and referral partners
• Monitor customer outcomes and conduct regular service reviews
• Manage Home Care Package funding, budgets, and service utilisation
• Complete service agreements, quotations, and funding reviews
• Collaborate with Rostering and Recruitment teams to ensure effective service delivery
• Maintain accurate records, case notes, and compliance documentation
• Respond to customer concerns, incidents, and complaints in accordance with company policies

Requirements

• Experience within aged care, healthcare, community services, or disability services
• Strong relationship-building and stakeholder engagement skills
• Excellent written and verbal communication abilities
• Proficiency in Microsoft Office and CRM systems
• Ability to manage competing priorities and deadlines in a fast-paced environment

Preferred Qualifications

• Knowledge of Home Care Packages and the aged care sector
• Experience managing customer funding and service budgets
• Understanding of aged care compliance and quality standards
• Relevant qualifications in healthcare, community services, or aged care

Benefits

• 24/7 Support including free mental health and counselling via our EAP
• Salary Packaging, including novated leasing
• Study Support with financial assistance for work-related education
• Access to The Gifting Hub for discounts on various brands

About the Company

Healthcare Australia (HCA) provides expert in-home care services that allow individuals to maintain their independence. Our specialists develop personalised care plans to meet unique lifestyle needs, helping people stay in their own homes longer.