Customer Care Associate

Responsibilities

• Deliver exceptional end-to-end support to high-priority key accounts
• Serve as the single point of contact for strategic customers to build long-term relationships
• Investigate, analyze, and resolve complex customer concerns and escalations
• Manage a high volume of inbound calls and inquiries regarding orders, quotes, deliveries, returns, and warranties
• Process orders and track customer interactions using SAP and CRM systems
• Analyze reports to support KPIs and provide feedback on service issues
• Maintain knowledge of internal systems and ensure ISO compliance

Requirements

• 1–2 years of experience in a customer service or CSR role
• High school diploma required
• Fluency in English with strong verbal and written communication skills
• Proficiency with SAP and CRM systems
• Ability to manage multiple priorities in a high-volume environment
• Understanding of inventory, pricing, and credits

Preferred Qualifications

• Bachelor's degree
• Experience with Cisco systems

About the Company

ESAB Corporation is a premier global leader in connected fabrication technology and gas control solutions. Founded in 1904, we are a world leader in the production of welding and cutting equipment and consumables, dedicated to shaping the world through innovative products and workflow solutions.