Customer Care Assistant

Responsibilities

• Plan and organize work according to objectives, priorities, and procedures
• Manage telephone, email, and digital platform orders
• Support sales and distribution teams with customer inquiries and order management
• Coordinate with the warehouse to ensure order fulfillment
• Contact customers regarding stock shortages or price changes
• Process returns, credit notes, and manage complaints effectively
• Update price changes and bonuses in the system

Requirements

• Degree in Communication, Administration, Management, or similar field (preferred)
• Previous experience in a similar role
• Availability for rotating shifts
• Proficiency in computer applications
• Strong organizational and communication skills
• Excellent interpersonal skills

About the Company

Aviludo is a leading food product distributor in Portugal, part of the METRO AG group. Founded in 1984, the company specializes in personalized door-to-door service for the HORECA sector, butchers, and small retailers, managing a portfolio of over 3,500 products.