Customer Care Agent

Responsibilities

• Manage the customer relationship and the full contract-order-invoicing cycle for a specific client portfolio.
• Receive validated quotations and register contracts within the information system.
• Monitor sales schedules, managing advances and delays in collaboration with Account Managers.
• Analyze and create orders, ensuring data consistency between delivery calls and contracts.
• Coordinate with freight forwarders to track deliveries and ensure timely arrival, keeping customers informed.
• Generate all necessary delivery documentation and manage associated services.
• Handle product returns, including request verification, entry, and customer communication.
• Process customer credit and debit requests and manage customer complaints.

Requirements

• Bac+2/3 degree in International Trade, LEA (Applied Foreign Languages), or a related field.
• Fluency in English (both written and spoken).
• Proficiency with office and digital tools; experience with SAP ECC is a plus.
• Strong interpersonal skills, empathy, and a customer-centric mindset.
• Ability to work autonomously with proactivity, rigor, and organizational skills.
• Previous experience in customer service is preferred.
• Proficiency in Dutch is a significant advantage for the Benelux/Nordic zone.

Benefits

• Opportunities for learning and professional development in an innovative environment.
• Internal mobility policy.
• Additional benefits including RTT (reduction of working time), Savings Time Account (Compte Epargne Temps), and profit-sharing (Intéressement).

About the Company

Roquette is a family-owned global leader in sustainable plant-based solutions. With over 90 years of expertise and 11,000 employees, we harness natural resources like wheat, corn, and seaweed to create high-performance ingredients for nutrition, health, and bioindustry. We serve clients in over 150 countries, turning the potential of nature into the essentials of life.