Customer Care Agent

About the Company

Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more.

Responsibilities

• Execute flawless bookings and modifications via phone, live chat, and email
• Coordinate complex, multi-city international trips including air, rail, ground transport, and lodging
• Act as the gatekeeper for corporate travel policy, ensuring all bookings align with company tiers and budgets
• Provide white-glove concierge service for C-suite executives
• Monitor global events like weather or strikes to proactively reroute travelers

Requirements

• 3+ years in a high-touch customer service environment
• Ability to work the 12 AM – 9 AM overnight shift
• Exceptional problem-solving skills under pressure
• Strong active listening and professional communication skills
• Tech-savvy with the ability to learn new SaaS platforms quickly

Benefits

• Competitive compensation and equity ownership
• 20 vacation days and 12 public holidays
• Comprehensive medical, dental, and vision plans
• 401(k) plan with company matching
• Paid parental leave (12-16 weeks)
• Sabbatical after 5 years