Customer Care Advocate

Responsibilities

• Provide customer support for identity-related issues, including data exposure and fraud situations
• Assess customer issues quickly and provide clear, actionable guidance
• Handle inbound and outbound calls while maintaining strong customer relationships
• Accurately document interactions and perform data entry in CRM systems
• Troubleshoot basic technical and customer account-related issues
• Manage multiple cases simultaneously with high attention to detail and urgency

Requirements

• 2+ years of customer service or contact center experience
• High school diploma required
• Proficiency with Microsoft Office (Excel, Word, Outlook)
• Experience using CRM systems for case tracking
• Strong internet and system navigation skills
• Ability to perform accurate data entry and basic troubleshooting

Preferred Qualifications

• Experience in identity theft, financial services, credit cards, telecom, or mortgage industries
• Associate or bachelor’s degree
• Strong verbal and written communication skills
• Empathy and a customer-first mindset

Benefits

• Medical, dental, and vision coverage available from day one
• 401(k) with employer match and Employee Stock Purchase Plan (ESPP)
• Paid parental leave and adoption assistance
• Tuition reimbursement and professional development resources
• Flexible time off and up to 12 paid holidays per year
• Access to mental health support and wellness programs

About the Company

TransUnion is a global information and insights company with over 12,000 associates operating in more than 30 countries. We make trust possible by ensuring each person is reliably represented in the marketplace through innovative solutions in credit, marketing, fraud, risk, and advanced analytics.