Customer Associate

Responsibilities

• Receive and discharge patients by greeting them, verifying demographic and insurance information, and notifying clinical staff
• Collect patient payments, issue receipts, and reconcile balances at the end of the shift
• Perform clerical duties including scheduling, typing, form completion, photocopying, faxing, and mail sorting
• Manage incoming telephone calls, routing them to the appropriate party and taking messages according to protocol
• File and retrieve medical records from storage areas following department procedures and policies
• Maintain and prepare medical charts and ensure general filing is up to date

Requirements

• High school diploma or equivalent
• Proficiency in basic computer software programs
• Minimum typing speed of 30 wpm
• Demonstrated customer service skills and ability to work effectively in a team environment

Preferred Qualifications

• 1 to 2 years of experience in a healthcare setting
• Previous experience with insurance verification and collections

About the Company

UChicago Medicine Ingalls Memorial Hospital is a world-class academic healthcare system dedicated to providing superior healthcare with compassion. We are committed to medical innovation and serving the health needs of our community by treating every patient as an individual.