Customer Analyst

Responsibilities

• Develop analytics for our customer service organization
• Build visualization of metrics and KPIs
• Measure and analyze the moments that matter for customer service excellence
• Monitor operational performance
• Work closely with our CS team to improve long term metrics
• Assist with additional initiatives to increase business impact

Requirements

• Bilingual in Spanish and English
• Experience within data analysis
• Fantastic communication skills and team collaboration abilities
• Proactive mindset with ability to take ownership and make decisions
• Experience using AI tools in daily workflows
• Ability to thrive in a dynamic, high-pace startup environment
• Passion for understanding customer needs and improving products

Preferred Qualifications

• 2+ years of experience within fintech operations
• Bachelor’s degree in analytics, science, engineering, business, or a relevant field
• Basic coding experience with Python

About the Company

MAJORITY is an all-in-one digital financial service app designed for migrants, providing FDIC-insured accounts, Visa® Prepaid cards, money remittance, and international calling to help users thrive in new countries.