Customer AI Strategy & Success Lead

About the Company

Arya is a healthcare‑focused AI and automation platform that helps operators manage their clinical or caregiving teams more efficiently. It offers 24/7 “digital agents"—virtual assistants that mimic front‑office staff to automate key operational tasks.

Responsibilities

• Serve as the strategic lead and point of escalation for Arya's largest enterprise customers
• Develop AI success roadmaps that align Arya's agents with customer operational and financial goals
• Partner with Product and Engineering to translate customer feedback into scalable agent improvements
• Build C-suite-ready success reporting that quantifies time savings, margin impact, and automation ROI
• Run quarterly business reviews and growth plans to expand Arya's footprint
• Guide implementation managers on enterprise deployment sequencing and workflow design
• Work with Marketing and Sales to develop enterprise case studies
• Act as a thought partner to COOs and Directors of Operations on AI maturity and change management

Requirements

• 5+ years in Customer Success, Consulting, or Strategy roles for enterprise SaaS or healthtech
• Deep experience managing complex, multi-stakeholder accounts in healthcare or regulated industries
• Ability to diagnose operational pain points and translate them into automation plans
• Comfort engaging both executives and front-line operators
• Proven experience with data-driven storytelling and operational ROI measurement
• Strong organizational skills for managing multiple enterprise programs
• Curiosity about AI and automation

Benefits

• Competitive compensation + equity
• Health, vision and dental benefits
• Generous PTO
• Mission-driven culture
• Wellhub subscription