Customer AI Strategy & Success Lead

About the Company

Arya is a healthcare‑focused AI and automation platform that helps operators manage their clinical or caregiving teams more efficiently. It offers 24/7 “digital agents"—virtual assistants that mimic front‑office staff—to automate key operational tasks.

Responsibilities

• Serve as the primary strategic and operational partner for SMB and mid-market healthcare customers
• Own customer onboarding, implementation coordination, adoption, retention, and long-term success
• Help customers map operational pain points into scalable AI-driven workflows
• Partner with Deployment, Product, and Engineering to ensure successful rollouts
• Track customer health, adoption metrics, workflow performance, and operational ROI
• Identify opportunities for expansion and additional automation use cases
• Build playbooks, implementation frameworks, and operational best practices
• Act as the voice of the customer internally by surfacing product gaps and workflow insights

Requirements

• 5+ years of experience in Customer Success, Implementation, Operations, Consulting, or Account Management
• Experience in SaaS, healthtech, or healthcare operations
• Experience managing multiple customer accounts simultaneously in fast-moving environments
• Strong operational mindset with the ability to improve workflows
• Comfort working directly with customers during onboarding and issue resolution
• Excellent communication skills across technical and non-technical stakeholders
• Ability to operate in ambiguity and startup environments

Preferred Qualifications

• Curiosity about AI, automation, and the future of digital labor in healthcare
• Technical credibility regarding integrations, workflows, and data

Benefits

• Competitive compensation + equity
• Health, vision and dental benefits
• Generous PTO
• Wellhub subscription with access to premium fitness facilities