Customer Advocate - Technical Support

Responsibilities

• Provide technical support for Conductor’s platform via live chat, email, and phone
• Resolve escalated technical issues and manage complex customer queries
• Partner with cross-functional teams to drive product improvements and feature changes
• Develop deep product expertise to help customers navigate various tools within the platform
• Isolate, analyze, and document customer issues to provide effective resolutions
• Empower end-users by creating and maintaining knowledge base articles

Requirements

• Bachelor's degree in Engineering, Computer Science, or a related field (or equivalent experience)
• 3+ years of experience in a technical support or customer service role
• Proficiency in HTML, XML, JavaScript, CSS, and SQL
• Experience troubleshooting within a SaaS environment
• Experience with Google Analytics, Adobe Analytics, or similar web analytics tools
• Strong written and oral communication skills with the ability to explain technical concepts to various user levels
• Ability to work CST hours

About the Company

Conductor is the leading enterprise AEO platform. Today’s top enterprise brands use Conductor to grow authority and visibility in both AI and traditional search engines. From tracking visibility in LLMs to real-time monitoring of technical site health, Conductor provides a single source of truth that fuels digital growth.