Customer Advocate

Responsibilities

• Develop and maintain strong, account-specific operational processes and performance with the customer.
• Perform duties on-site with the customer to react in a timely manner to requests and information.
• Manage and ensure contract compliance regarding all agreed terms and conditions.
• Act as a liaison between the hospital and division department heads to ensure smooth conversions.
• Provide sales analytics, daily reporting, and manage pricing issues with customers.
• Maintain critical product lists, review backorder notes, and manage product substitutions.
• Collaborate with off-site personnel to ensure accurate and consistent information is provided to the customer.
• Manage reporting needs, including inventory reports and custom report analysis.

Requirements

• Bachelor’s Degree or an equivalent combination of education and experience.
• 2 or more years of related experience in sales, customer service, CRM, supply chain, or hospital distribution.
• Technological fluency with Microsoft Office (PowerPoint, Word, Excel), email, and internet.
• Strong verbal and written communication skills.
• Proven ability to use multiple systems and report software to synthesize information.
• Strong problem-solving and influencing skills.
• Ability to work independently and facilitate solutions.

Benefits

• Comprehensive healthcare plans including medical, dental, and vision starting on day one.
• Educational assistance for eligible teammates in accredited collegiate programs.
• Employer-paid life insurance and disability coverage.
• Support for growing families, including adoption assistance and parental leave.
• Financial programs including 401(k) and Health Savings Accounts (HSA).
• Paid leave including holidays, vacation, and personal days.
• Well-being resources such as a Teammate Assistance Program (TAP) and Calm Health.

About the Company

Owens & Minor is a global healthcare solutions company providing essential products, services, and technology solutions that support care delivery in leading hospitals, health systems, and research centers around the world. For over 140 years, we have delivered comfort and confidence behind the scenes to help healthcare stay at the forefront.