Customer Advocacy Manager

Responsibilities

• Lead and manage Veeam’s customer advocacy program across the APJ region
• Cultivate and nurture lasting connections with key customer advocates to transform them into brand champions
• Develop a strategic portfolio of high-profile customer brands for use in case studies, testimonials, and industry events
• Manage a database of public and private references to support sales and marketing initiatives
• Collaborate with sales, marketing, customer success, engineering, and alliances to identify standout customer stories
• Coordinate customer interviews and oversee the creation of advocacy assets, including success stories, quotes, and videos
• Leverage customer voices in marketing campaigns, PR, and field activities to strengthen brand trust
• Monitor the impact of advocacy assets and optimize their use across various formats

Requirements

• Bachelor's degree in Marketing, Communications, Business Administration, or a related field
• Proven experience managing a customer advocacy program
• Marketing experience within the B2B technology sector, specifically in customer marketing
• Exceptional verbal and written communication skills with the ability to craft compelling narratives
• Strong project management and organizational skills
• Ability to thrive in a fast-paced environment and manage multiple projects simultaneously
• Strong decision-making and problem-solving skills

Preferred Qualifications

• Understanding of the roles played by alliance partners, distributors, and system integrators in the channel market

Benefits

• 20 annual vacation days plus 4 extra global VeeaMe Days for self-care
• 24 paid volunteer hours annually through Veeam Cares
• Private medical insurance and income protection
• Annual wellbeing allowance and flu vaccination vouchers
• Discounted HCF corporate health insurance
• Free, confidential counselling and coaching via EAP
• Opportunities for professional development through LinkedIn Learning, O’Reilly, and internal workshops

About the Company

Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient. As a market leader in data resilience and security posture management, Veeam protects over 550,000 customers worldwide. Headquartered in Seattle with offices in more than 30 countries, we help the world's biggest brands accelerate safe AI at scale.