Customer Advisor

Responsibilities

• Act as the first point of contact for customers, delivering exceptional support and creating positive experiences.
• Assist customers via inbound calls and inquiries with a professional and friendly attitude.
• Resolve customer issues efficiently while demonstrating empathy and care.
• Accurately document customer interactions and feedback in internal systems.
• Investigate and troubleshoot issues using available tools, training, and resources.
• Guide customers toward the best solutions and recommendations based on their specific needs.

Requirements

• EU citizenship or a valid Portugal work permit.
• Fluency in Italian (C1/C2 level or Native).
• Proficiency in English (B2 level).
• Current residency in the Lisbon area.
• Typing speed of at least 25 words per minute.
• Availability to work in rotating shifts.
• Strong computer literacy and communication skills.
• Previous experience in client-facing roles.
• Excellent listening, empathy, and time management skills.

Benefits

• Competitive salary.
• Meal vouchers.
• Fixed-term, renewable employment contract.
• Private health insurance.
• Access to sports activities and more.

About the Company

Cross Border Talents is a leading international company that connects talent with global opportunities. We provide dynamic support for world-renowned brands and foster a fast-paced, professional environment in Lisbon.