Customer Advisor

Responsibilities

• Act as the first point of contact for customers, delivering exceptional support via inbound calls and inquiries
• Provide professional, friendly, and solution-oriented assistance to resolve customer issues efficiently
• Demonstrate empathy and care while troubleshooting issues using available tools and resources
• Accurately document all customer interactions and feedback within internal systems
• Guide customers toward the best solutions and recommendations based on their specific needs
• Contribute to a high-quality customer experience that reflects the values of globally recognized brands

Requirements

• EU citizenship or a valid Portugal work permit
• Fluency in French (C1/C2 level or Native)
• Proficiency in English (B2 level)
• Current residency in the Lisbon area
• Ability to work rotating shifts
• Typing speed of at least 25 words per minute
• Strong computer literacy and communication skills
• Previous experience in a client-facing role
• Excellent listening, empathy, and time management skills

Benefits

• Competitive salary
• Meal vouchers
• Fixed-term, renewable employment contract
• Private health insurance
• Access to sports activities and more

About the Company

Cross Border Talents is a leading international company helping professionals and brands navigate global opportunities. We connect talent with world-renowned brands in dynamic, fast-paced environments.