Customer Activation and Success Lead

About the Company

Rapsodo is a leader in sports technology and data analytics, providing professional-grade technology for athletes to enhance performance. The company collaborates with major partners including the PGA of America, Golf Digest, and various MLB teams.

Responsibilities

• Coordinate pre-installation readiness, timelines, and requirements with customers and partners
• Own the execution of the onboarding process to ensure successful product activation
• Drive early customer success through structured 30–60 day activation check-ins
• Work with VARs, installers, and partner networks to ensure high-quality setup experiences
• Track activation progress and provide feedback loops to Product and CX Operations teams
• Standardize and scale onboarding workflows and activation processes

Requirements

• 5–10+ years of experience in customer success, onboarding, or operations
• Experience managing onboarding for complex or technical products
• Strong organizational and stakeholder coordination skills
• Experience with third-party installers or VAR networks is highly preferred
• Experience in SaaS or hardware-enabled products is a strong plus
• Proven problem-solving skills focused on execution and outcomes