Customer Account Specialist

Responsibilities

• Deliver prompt and accurate responses to customer inquiries to ensure high service levels
• Capture and maintain customer demand in the system, managing order entry and updates with high attention to detail
• Support on-time delivery by proactively identifying and resolving supply gaps
• Collaborate with cross-functional teams to resolve customer concerns and escalate complex issues
• Contribute to revenue growth through demand forecasting, pricing strategies, and operational improvements
• Provide data-driven analysis and actionable insights to empower the sales team
• Participate in business reviews with internal and external stakeholders

Requirements

• Bachelor’s degree
• Excellent written and verbal communication skills in both Japanese and English
• Proficiency in Microsoft Excel and PowerPoint
• Ability to manage multiple priorities in a fast-paced environment
• Must hold a valid working visa for Japan (sponsorship is not provided)

Preferred Qualifications

• At least 2 years of professional working experience
• Japanese language proficiency: JLPT N1 or equivalent
• English language proficiency: TOEIC 860 or equivalent

About the Company

Analog Devices (ADI) is a global semiconductor leader that bridges the physical and digital worlds to enable breakthroughs at the Intelligent Edge. For more than 55 years, ADI has been inventing breakthrough technologies that transform lives in fields such as autonomous vehicles, robotics, healthcare, and energy.