Customer Account Representative

Responsibilities

• Develop relationships with assigned accounts to influence sales and margin growth
• Provide personalized customer service through timely delivery of solutions via Teams, phone, and email
• Act as a subject matter expert on strategic product offerings and services
• Manage the full sales cycle, including quotations, orders, and post-delivery support
• Resolve customer issues quickly and efficiently through creative problem-solving

Requirements

• 2-5 years of experience in sales or customer service
• Strong communication, time management, and organizational skills
• Proven ability to work independently and manage tasks in a fast-paced environment
• Ability to make timely decisions and follow through on commitments
• Highly motivated, customer-oriented mentality with a focus on building long-term relationships

Benefits

• Competitive compensation with commission eligibility (estimated total range $70,000 - $100,000 annually)
• Comprehensive health, dental, and vision insurance
• 401(k) with company match
• Paid time off and paid parental leave
• Mental health coverage and family building benefits
• Associate discounts and community involvement opportunities

About the Company

Since 1953, Ferguson has been a leading value-added distributor of residential and commercial plumbing supplies, HVAC, fire, and fabrication products. As a Fortune 500 company with approximately 36,000 associates, we aim to make our customers' complex projects simple, successful, and sustainable.