Customer Account Manager

Responsibilities

• Lead day-to-day customer management and contract administration for the 787 Component Services Program
• Manage and improve customer contract scope, change management processes, and operational health
• Aggregate and analyze data to develop data-driven recommendations and monitor solutions through completion
• Partner with supply chain, engineering, IT, and repair management to provide oversight on cost, schedule, and quality
• Collaborate with airline customers and internal executives to execute program contracts
• Lead cross-functional teams and manage key initiatives and projects from start to finish
• Integrate Program Management Best Practices and lessons learned across the portfolio

Requirements

• 5+ years of experience in Program Management
• 5+ years of experience utilizing business and financial acumen to manage risks and drive performance
• 10+ years of experience developing and maintaining stakeholder relationships with customers and partners
• 10+ years of experience developing operating rhythms, integrated program schedules, and project plans
• 10+ years of experience aggregating and analyzing data to inform business decisions

Preferred Qualifications

• 5+ years of experience working within the aerospace aftermarket industry
• 5+ years of experience with airline flight operations
• 5+ years of experience in Supply Chain management
• Ability to support phone calls during non-business hours, including evenings and early mornings

Benefits

• Competitive base pay and variable compensation opportunities
• Comprehensive health insurance programs
• Flexible spending and health savings accounts
• Retirement savings plans
• Life and disability insurance
• Paid and unpaid time away from work

About the Company

The Boeing Company is a global aerospace leader. Boeing Global Services (BGS) provides comprehensive support to customers worldwide, enabling humanity to take flight through advancements in commercial airplanes, space, defense, and sustainability.